Privacy Policy

1. Who we are

Journal Article Expert provides academic editing, formatting, journal strategy and publication-support services. For privacy questions, contact info@journalarticleexpert.com.

2. Information we collect

When you submit the enquiry form, we may collect your name, email address, requested service, preferred timeline, project details and confirmation that you agree to be contacted. If you contact us through WhatsApp or Gmail, those services may also process information under their own privacy terms.

Our hosting provider may automatically process limited technical information, such as IP address, browser type, device information and request logs, for security and website operation.

3. How we use your information

• To review and respond to your enquiry.
• To prepare a quotation or recommend an appropriate service.
• To communicate about an agreed project.
• To protect the website from spam, misuse and security threats.
• To comply with applicable legal obligations.

4. Service providers and sharing

Website form submissions are processed through Netlify Forms and may be delivered to our Gmail inbox. We may use service providers only where reasonably necessary to operate the website, communicate with you or deliver an agreed service. We do not sell personal information.

5. Retention and security

We retain enquiry information only for as long as reasonably necessary to answer your request, manage a project, maintain appropriate business records or meet legal requirements. We use reasonable organisational and technical safeguards, but no internet transmission or storage method can be guaranteed to be completely secure.

6. Your choices

You may ask us to provide, correct or delete personal information associated with your enquiry, subject to applicable law and legitimate record-keeping needs. You may also ask us to stop using your information for future marketing communications. Send requests to info@journalarticleexpert.com.

7. External services and international access

This website links to Gmail and WhatsApp and uses externally hosted Google Fonts. These providers may process technical or account information in countries different from your own. Their handling of information is governed by their respective policies.

8. Children

This website is intended for researchers, students and professional clients and is not directed to children. Please do not submit personal information for a child through the enquiry form.

9. Policy changes

We may update this policy when our website, services or legal obligations change. The effective date shown above will be revised when material updates are made.