/* journalarticleexpert local FAQ + human support widget */
.jae-chat-launcher{position:fixed;right:22px;bottom:22px;z-index:1160;width:58px;height:58px;border:0;border-radius:50%;background:linear-gradient(135deg,#202526,#3f7779);color:#fff;box-shadow:0 16px 38px rgba(89,0,18,.34);font:700 24px/1 Arial,sans-serif;cursor:pointer;transition:transform .25s ease}.jae-chat-launcher:hover{transform:translateY(-2px)}
.jae-chat-panel{position:fixed;right:22px;bottom:92px;z-index:1160;width:min(390px,calc(100vw - 28px));height:min(620px,calc(100vh - 120px));display:flex;flex-direction:column;background:#f5f4ef;border:1px solid rgba(32,37,38,.16);border-radius:20px;overflow:hidden;box-shadow:0 26px 70px rgba(45,20,25,.28);font-family:"Sora","Segoe UI",Arial,sans-serif;color:#202526}.jae-chat-panel[hidden]{display:none}
.jae-chat-header{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:16px 17px;background:linear-gradient(135deg,#202526,#3f7779);color:#fff}.jae-chat-header strong{display:block;font-size:15px}.jae-chat-status{display:block;margin-top:3px;font-size:12px;opacity:.84}.jae-chat-close{border:0;background:rgba(255,255,255,.14);color:#fff;width:34px;height:34px;border-radius:9px;font-size:22px;cursor:pointer}
.jae-chat-start{padding:22px;overflow:auto}.jae-chat-start h3{margin:0 0 8px;font:700 22px/1.2 "Source Serif 4",Georgia,serif}.jae-chat-start p{margin:0 0 18px;color:#75665d;font-size:14px;line-height:1.55}.jae-chat-start label{display:grid;gap:6px;margin-bottom:13px;color:#202526;font-size:13px;font-weight:700;letter-spacing:0;text-transform:none}.jae-chat-start input{width:100%;border:1px solid #dfc6b2;border-radius:10px;padding:10px 11px;color:#202526;background:#fff;font:inherit}.jae-chat-start button,.jae-chat-send,.jae-chat-human{border:0;border-radius:10px;padding:10px 13px;background:#202526;color:#fff;font-weight:700;cursor:pointer}.jae-chat-start button{width:100%;margin-top:4px}.jae-chat-error{min-height:18px;color:#a63d08;font-size:12px;margin-top:10px}
.jae-chat-body{display:flex;flex:1;min-height:0;flex-direction:column}.jae-chat-messages{flex:1;overflow:auto;padding:16px;background:#fff3e9}.jae-chat-message{max-width:84%;margin:0 0 10px;padding:10px 12px;border-radius:14px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.45}.jae-chat-message.assistant,.jae-chat-message.agent{background:#fff;border:1px solid #ead8ca;border-bottom-left-radius:4px}.jae-chat-message.agent{border-color:#e7ae82;background:#fff4ea}.jae-chat-message.visitor{margin-left:auto;background:#202526;color:#fff;border-bottom-right-radius:4px}.jae-chat-message small{display:block;margin-top:5px;font-size:10px;opacity:.65}
.jae-chat-related{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 12px;max-width:94%}.jae-chat-related button{border:1px solid #dda675;border-radius:999px;background:#fff;color:#9b3d08;padding:6px 9px;font:700 11px/1.25 Arial,sans-serif;text-align:left;cursor:pointer}.jae-chat-related button:hover{background:#fff1e6}
.jae-chat-actions{display:flex;justify-content:flex-end;padding:8px 12px 0;background:#fff}.jae-chat-human{background:#ffe6d2;color:#9b3d08;padding:7px 10px;font-size:12px}.jae-chat-composer{display:grid;grid-template-columns:1fr auto;gap:8px;padding:12px;background:#fff;border-top:1px solid #ead8ca}.jae-chat-composer textarea{resize:none;min-height:42px;max-height:100px;border:1px solid #dfc6b2;border-radius:10px;padding:10px;color:#202526;background:#fff;font:inherit}.jae-chat-send{align-self:end;background:#3f7779}.jae-chat-note{padding:0 12px 10px;background:#fff;color:#77665b;font-size:11px}.jae-chat-disabled{opacity:.55;pointer-events:none}
@media(max-width:600px){.jae-chat-launcher{right:14px;bottom:14px}.jae-chat-panel{right:14px;bottom:82px;height:calc(100vh - 100px)}}